How to prepare for the test

Prepare your computer

To take an online proctored test, you must have the following:

Check if your computer is compatible

Before you start the test, you can check the system compatibility using this link: https://ams.hirepro.in/assessment/#/compatibility/incta

Things to do right before the test

Select the right surroundings

• Make sure you are in a quiet room
• Make sure that no one else is present in the room
• Make sure that your phone is away and on silent mode

Ensure that your hardware is setup

• Make sure that your laptop/desktop is connected to the power supply and/or UPS
• Make sure that you have a stable Internet connection of 2Mbps+. Please try to use a broadband connection. Please avoid unstable 3G/4G networks.
• Make sure that your face is well-lit and clearly visible in the camera
• Make sure that you are using a good quality wired headset with microphone for the test

Ensure that your operating system is setup

• Disable your screensaver, screen auto-lock, and display auto-sleep
• Disable anti-virus popups, and any other system popups

Things to do during the test

• Please make sure that you complete the test in a single go
• Please do not take breaks during the test
• Please make sure you are always visible in the camera throughout the test
• Please make sure you are not taking any external help throughout the test

Common issues faced during the test

I get a pop-up asking for “Tenant Alias”

This pop-up is served if the URL is incomplete.

Please avoid copy/pasting the URL, and click the link directly from the email you received.

If you cannot avoid copy/pasting the URL, please copy & paste the full URL.

I get an error saying “Invalid Username or Password”

This error occurs if you are incorrectly entering the username and/or password.

Please carefully enter the correct username & password.

If you are copy/pasting, please ensure that you have copied the full username/password, and there are no blank spaces in the copied username/password.

I get an error saying “System Clock Out of Sync”

This error occurs if your machine does not have the correct date & time set.

Please set the correct date & time using your operating system settings/preferences.

I get an error saying “Device not Compatible”

This error occurs if you are using a mobile or a tablet.

Please make sure that you take the test from a laptop or a desktop.

I get an error saying “Too much background noise"

This error occurs if there is too much background noise in your environment. Too much background noise can lead to your test scores being affected, so low background noise is important for your own success.

Please check your hardware

• Please Make sure that you are using a good quality wired headset with microphone for the test. Do not use bluetooth headphones.
• Please avoid using the laptop mic because it captures more background noise
• Please check that your headset/mic is properly connected to the laptop/desktop.
• Please check that your headset/mic is not generating its own static noise

Please check your surroundings

• Please ensure that you do not have too much noise in your room or near your room
• If you are unable to fix the issue immediately, please try taking the test at a later time.

I get an error saying “Your Internet Connection is too slow”

This error occurs if you don’t have sufficient upload and download speed

• Please try using the broadband. Please avoid using unstable 3G/4G connections.
• If you are using a broadband, please try restarting your router and modem.
• If you only have a 3G/4G connection, please ensure that 3G/4G signal is strong and stable.
• If your connection is poor, please try arranging for an alternative connection
• If you are unable to fix the issue immediately, please try taking the test at a later time.

I get an error saying “Your system is too slow"

This error occurs if your RAM or Processor speed is too slow, and/or if you have too many other applications open.

Please close all other applications, and restart your system. If you still see the error, then please upgrade to a faster machine.

I get an error saying “Browser not compatible”

This error occurs if you are not using latest Google Chrome version.

Please install latest Google Chrome Browser version. No beta versions allowed.

I get an error saying “Camera/Microphone not available”

Please make sure that your Webcam & Microphone are connected properly, Also make sure that you allow access to your camera & mic as shown below.

I accidentally blocked access to my Camera and Microphone

Go to: Chrome -> Settings -> Advanced Settings -> Privacy & Security-> Site Settings ->

To re-allow access to Camera

Please delete the blocked site as shown below:

To re-allow access to Microphone

Please delete the blocked site as shown below:

I get an error saying “Problem with Connection”

Check your network connection. This issue occurs when the connection is not appropriate with the bandwidth allocated with the website.

I get an error saying “Background Noise Not Ideal”

When any noise from the surrounding is audible, system might prevent you from receiving a score. Please make sure you are in a quiet place while taking the test.

I get an error saying “Please make sure you are visible in the camera”

This error occurs if the camera is not able to see your face. Since it is a proctored test, you are required to be in front of camera throughout the test.

I accidentally closed my browser; my system hanged/got shutdown

If this issue happens, please access your test again using the original credentials shared with you.

Note: You MUST complete the test within 24 hours of starting it.

Contact Help Center

First, capture your system information

Please take a screenshot after going to this link: https://ams.hirepro.in/assessment/#/compatibility/incta

Then, submit this form with the screenshot